Your SAP solution is live! The system is stable and the project team can proverbially “go home. We’re here! Or are we not? If you want to maximize the benefits of S/4HANA, you will need to pay continuous attention to maintenance and management of the system even after going live. To keep the processes smart and optimize them continuously. In this, a dedicated team is a must. Specialists who not only keep your system up to date and working, but who also think along proactively in further developing the chosen solution. A team that ensures that the system is used to its maximum potential.
The extension of your functional management
Managed Services is the extension of your functional management. Because although technical maintenance is kept to a minimum with SAP solutions, our experience shows that a system can never run completely without customization. Every organization has applied customizations. Think, for example, of order confirmations or invoices with your organization’s logo. Or extra functions that were temporarily added for registrations or integrations, because that functionality was not yet supported at the time of go-live. Then it is nice to have someone available to support you with this. Someone who understands what systems are running in your organization and responds to your needs. And someone who teaches you how to solve a problem or incident yourself next time.
Benefits Managed Services
Our team consists of highly experienced consultants with a variety of expertise. We also work closely with SAP. This enables us to support you both functionally and technically and to relieve you of all your worries in this area. This gives you the opportunity to fully focus on the core activities of your organization.
Why Managed Services is a good choice for your organization? We explain that with the benefits below:
- Always up to date
With a Managed Services contract, we make sure your systems are always up to date, so you can always take advantage of the latest features and are well protected against security threats. - Problems solved quickly
When problems arise, simply put them to us. Our service desk is ready to support you via phone, email or our ticket system. As a result, problems are solved quickly and efficiently. We will also keep you informed about our findings on a regular basis. - Activate new features
Need new features to optimize your business processes? Our service team activates the right best practices and makes sure they integrate seamlessly with your existing processes.
Choose the contract that suits you
We understand that not every organization has the same needs. That’s why we offer two different support contracts. Tailored to the service you need:
- Basic support
For organizations needing mostly occasional support.
- Premium support
For organizations that require intensive support and proactive monitoring.
In the table below we give an overview of the possibilities per package. Are you curious how we can help your organization? Then contact us, often more is possible than you think!
Basic | Premium | |
Single point of contact A dedicated contact person for all inquiries, ensuring streamlined communication and accountability. | ✅ | ✅ |
Fixed rate for consulting Transparent and predictable pricing for consulting services, avoiding unexpected costs. | ✅ | ✅ |
Customer portal / Ticketing A self-service portal for issue reporting, tracking, and managing support tickets efficiently. | ✅ | ✅ |
Reviews Regular strategic reviews to assess performance, discuss improvements, and align on business goals. | Yearly | Quarterly |
Functional optimisation recommendations Enhancements system functionality to maximize efficiency and business value based on support requests. | ✅ | ✅ |
Incidents Unplanned service disruptions that effects operational continuity. | ✅ | ✅ |
SAP Cloud Release services Assistance with managing SAP Cloud updates, ensuring smooth transitions with minimal disruption (max 2 times per year). | ✅* | ✅ |
Proactive monitoring Continuous system health checks to detect and prevent issues before they impact business operations. | ❌ | ✅ |
Root Cause Analysis Prio 1 incidents Detailed investigation of major incidents to identify the underlying cause and prevent recurrence. | ❌ | ✅ |
Fixed response time Guaranteed timely acknowledgment and initial assessment of reported issues. | ❌ | ✅ |
Continuous knowledge transfer Ongoing training and documentation sharing to empower internal teams with relevant expertise. | ❌ | ✅ |
24/7 service Around-the-clock support availability for critical business needs. | ❌ | ✅* |
*Optional as an extension of the contract
Cees Vermond
Our support team
From diagnostics and incident resolution to proactive checks and ongoing monitoring, our specialized support team is here to ensure that SAP remains optimally utilized to support your business processes. So that your business continuity is guaranteed. Want to know more? If so, please contact us.
